Responsible Gaming

Responsible gaming at Fresh Casino on the official Canadian platform freshbet-ca.com is based on the principle that gambling is a form of entertainment, not a way to earn income or solve financial problems. The purpose of this page is to help you approach casino games consciously: to understand the risks, to recognize early warning signs, and to use the available tools to stay in control. Fresh Casino is operated by Galaktika N.V. under Curaçao license 8048/JAZ2016-050 and, for Canadian players (excluding the regulated Ontario market), it promotes a safe, informed, and voluntary approach to gambling. If, at any point, you feel that your play is becoming problematic, you can rely on our support team via [email protected] and our internal protection tools to help you reduce risks, suspend your activity, or seek professional assistance.

Risk Awareness

Gambling always involves financial risk and the possibility of loss. For players in Canada using freshbet-ca.com, it is important to understand how normal recreational play differs from risky or problematic gambling behavior. Recognizing these patterns early allows you to apply limits, take a break, or request self-exclusion before serious harm occurs.

Warning signs of potential gambling problems

• Loss of control: You regularly bet more money than you planned, increase stakes to "win back" losses, or have difficulty stopping even after long sessions.
• Preoccupation with gambling: You often think about Fresh Casino or other gambling sites outside of play, plan your day around gambling, or feel restless when you cannot log in.
• Chasing losses: After losing, you immediately try to recover the money by placing new bets, sometimes using higher amounts or riskier games.
• Neglect of responsibilities: Gambling starts to interfere with work, studies, family duties, or social life, and you may cancel plans to continue playing.
• Financial pressure: You borrow money to gamble, use funds needed for bills or everyday expenses, or hide bank statements and transactions from relatives.
• Emotional distress: You feel guilt, anxiety, irritability, or depression linked to your gambling activity, especially after large losses.

Self-assessment mini test

Consider the following questions and answer "yes" or "no" honestly:

• Do you often spend more time or money on freshbet-ca.com than you originally planned?
• Have you ever lied to family or friends about how much you gamble or lose?
• Do you gamble to escape problems, stress, loneliness, or unpleasant emotions?
• Have you tried to stop or reduce gambling but found it difficult to do so?
• Do you feel irritated, anxious, or restless when you cannot gamble?
• Have your debts, loans, or unpaid bills increased due to gambling?

If you answered "yes" to one or more of these questions, we strongly recommend using our account protection tools (limits, time-outs, self-exclusion) and contacting professional support services listed below or speaking to a healthcare professional in your province.

Limits & Tools

Fresh Casino on freshbet-ca.com provides several tools to help Canadian players control their gambling activity. These tools are designed to allow you to set clear boundaries on spending and time before problems arise. You can adjust most limits in your personal account, and we recommend choosing conservative values that match your real financial situation and available free time.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account on https://freshbet-ca.com and open the "Profile" or "Account" section in the main menu.
2. Open the limits section: Navigate to "Responsible Gaming" or "Limits" within your account dashboard. This area contains all available control tools, including deposit limits.
3. Select type of limit: Choose one or more of the following:
   • Daily deposit limit - maximum amount you can deposit in a 24-hour period.
   • Weekly deposit limit - maximum amount you can deposit within 7 consecutive days.
   • Monthly deposit limit - maximum amount you can deposit within a calendar month.
4. Enter your values: In the numeric fields, enter the maximum amounts suitable for your budget, for example:
   • Daily: CAD 20 - 50
   • Weekly: CAD 100 - 150
   • Monthly: CAD 300 - 500

   These are examples only; choose amounts that you can afford to lose without affecting rent, bills, food, education, or essential obligations.

5. Confirm and apply: Save your settings. In many cases, decreases to limits take effect immediately, whereas increases may be subject to a cooling-off period to prevent impulsive decisions.

Important: If a new deposit would exceed your active limit, the transaction will be blocked automatically until the relevant period resets.

Time spent limits and session control

• Session reminder (timer): In the "Responsible Gaming" section of your account, you may enable session reminders. Set a time interval (for example 30, 60, or 120 minutes). When this period expires, a pop-up reminder will appear indicating how long you have been logged in and your current net result. You can then choose to log out or continue.
• Daily playtime limit: Where available, you can set a maximum number of minutes or hours per day during which you may be logged in and playing. After you reach this limit, you will be automatically logged out until the next day.
• Practical recommendation: We recommend limiting continuous sessions to no more than 60 minutes with a break of at least 15 minutes, and avoiding gambling when tired, under the influence of alcohol or drugs, or in a strongly emotional state.

Short breaks ("Time-Out" for 24 - 72 hours)

1. Open Time-Out settings: Go to "Profile" -> "Responsible Gaming" -> "Time-Out" or a similarly named subsection in your account.
2. Choose your Time-Out period: Select one of the available short break options, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the description of the consequences (temporary block of deposits and betting). Confirm your choice by clicking the activation button. In some cases, you may need to re-enter your password.
4. During Time-Out: You will not be able to place bets or make deposits. Access to some games or promotional materials may be restricted. In most cases, you will still be able to log in to review account information and withdraw available funds, but not to gamble.

Using Time-Out proactively after a loss, during stress, or when you feel urges to chase losses is a highly effective way to prevent escalation into harmful gambling behavior.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for situations where you believe that continued access to freshbet-ca.com could lead to or aggravate problematic gambling. For Canadian players (outside Ontario), self-exclusion can be applied for medium or long periods and may be temporary or permanent. During self-exclusion, you will not be allowed to gamble on the platform.

How to request self-exclusion

1. Access the self-exclusion section: After logging in to your account, navigate to "Profile" or "Account" and select "Responsible Gaming." Within this menu, locate the "Self-Exclusion" or "Account Closure / Self-Exclusion" option.
2. Select exclusion period: You will generally be able to choose from predefined durations, which may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent self-exclusion)
3. Confirm your choice: Carefully read the description of self-exclusion consequences. You will usually be asked to:
   • Confirm that you understand the conditions and that the request is voluntary.
   • Acknowledge that the exclusion covers all gambling activity on freshbet-ca.com under your account.

   Submit the request by clicking the confirmation button. In some cases, the request may be additionally verified by the support team.

4. Optional support contact: You may also initiate self-exclusion by contacting customer support at [email protected]. Clearly state that you wish to self-exclude, specify the desired period, and provide any relevant information about your gambling concerns.

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in to your gaming account or to any associated services that require authentication for gambling purposes. Attempts to create new accounts using different data may lead to closure once detected.
• Deposits and betting: All new deposits and bets are blocked for the duration of the self-exclusion. You will not receive promotional offers, bonuses, or marketing communications aimed at encouraging gambling, to the extent technically and legally possible.
• Withdrawals and balances: As a rule, any remaining real-money balance will be handled in accordance with Fresh Casino's terms and conditions and applicable law. In many cases, you may request withdrawal of available real funds (not bonus funds) by contacting support, subject to verification, KYC, and AML policies described at https://fresh.casino/en/risks/aml-policy.
• Refunds: Unless required by law, deposits already wagered cannot be refunded solely because of self-exclusion. Each case is assessed in line with Curaçao licensing requirements and Canadian consumer protection standards, as applicable to offshore operators.
• Early reactivation: For your protection, early cancellation or reduction of a self-exclusion period is normally not allowed. When the period expires, your account may remain blocked until you explicitly request reactivation through support and pass appropriate checks.

Important disclaimer: Fresh Casino on freshbet-ca.com operates under a Curaçao license and is not licensed by provincial gaming authorities in Canada, including the Alcohol and Gaming Commission of Ontario (AGCO). While we apply industry-standard responsible gambling measures, these may differ from province-operated exclusion programs (such as Ontario's or British Columbia's land-based self-exclusion schemes). We strongly encourage you to consider those local programs in addition to platform-level self-exclusion.

Support Resources

Support and assistance for gambling-related issues are available from Fresh Casino and from specialized organizations. All contacts listed below are intended for residents of Canada and for international use, and provide confidential, non-judgmental help. Reaching out for support does not affect your legal rights and does not influence the handling of your account, except where you request protective measures such as self-exclusion.

Local support resources for Canada

• Canada-wide crisis and mental health support:
  • Talk Suicide Canada - 1-833-456-4566 (toll-free, 24/7) and text 45645 (4 p.m. - midnight ET). English and French. Although not gambling-specific, they can help in cases of suicidal thoughts, severe distress, or crisis related to gambling or debt.
  • 988 Suicide Crisis Helpline (Canada) - by dialing 9-8-8 from most Canadian phone networks, available 24/7, English and French.
• Provincial gambling helplines and services (examples):
  • Ontario (even though Fresh Casino is not AGCO licensed, residents may still use provincial support): ConnexOntario - 1-866-531-2600, 24/7, English and French, confidential information and referral for problem gambling, mental health, and addictions.
  • British Columbia: BC Gambling Support Line - 1-888-795-6111, 24/7, with translation services available in multiple languages.
  • Alberta: Alberta Health Services Addictions Helpline - 1-866-332-2322, 24/7, for support with gambling and other addictions.
  • Quebec: Gamblers Help Line via Info-Social 811 (option as provided in your region); services in French and English, 24/7.
• Local treatment services: Most provinces fund counseling, psychotherapy, or group programs for problem gambling, either through health authorities or specialized clinics. Contact your provincial health information line or family doctor for referral to government-funded services.

International support organizations

National and regional self-exclusion schemes

• United Kingdom - GamStop: Free national online self-exclusion for UK-licensed sites. Website: gamstop.co.uk. Not directly applicable to freshbet-ca.com (Curaçao licensed), but useful for UK residents or users with multiple accounts across UK-licensed operators.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National self-exclusion register managed by Spanish authorities. Website: consult through the Directorate General for the Regulation of Gambling (DGOJ) at ordenacionjuego.es.
• Other EU countries: Several member states (e.g., Denmark, Sweden, the Netherlands) maintain nationwide self-exclusion registers. If you reside in such a country while using freshbet-ca.com, we recommend consulting your national gambling regulator's website for details.

Blocking software and technical tools

• Gamban: A paid app that blocks access to most gambling websites and apps on installed devices. Website: gamban.com.
• BetBlocker: A free tool that allows you to restrict access to gambling websites over defined time periods. Website: betblocker.org.
• Device-level controls: Many routers, operating systems, and antivirus suites provide parental control or website blocking features. Family members may assist you in activating these protections to limit access to online casinos, including freshbet-ca.com.

Family and community support

• Family support services: Many of the above helplines provide dedicated support for relatives of people with gambling problems. When calling, specify that you are a family member seeking advice.
• Confidentiality: All support organizations listed are independent of Fresh Casino. Your communication with them is confidential and is generally not shared with the operator, except where you consent or where required by law to prevent serious harm.

If you are in immediate danger or experiencing a mental health crisis, contact your local emergency number (such as 911 in Canada) or a provincial crisis service without delay.

Help for Family

Gambling problems often affect not just the player but also their family, partners, and close friends. If you are concerned about someone using freshbet-ca.com or other gambling services, your support can be crucial. At the same time, you must protect your own well-being and financial security.

How to talk to a person about gambling concerns

• Choose the right moment: Speak when both of you are calm and not currently engaged in gambling. Avoid discussions immediately after a major loss or during an argument.
• Use non-judgmental language: Focus on your feelings and observations rather than accusations. For example, "I am worried about how much time you spend on gambling" instead of "You are irresponsible."
• Stay specific: Mention concrete examples: missed bills, borrowed money, secrecy, or mood changes linked to gambling.
• Offer support, not control: Emphasize that you are ready to help them seek professional assistance, agree on limits, or request self-exclusion, but avoid threats or ultimatums where possible.
• Respect autonomy but set boundaries: Adults make their own choices, but you may set clear boundaries related to shared finances, debts, or the presence of gambling in the home.

Support resources for family members

• Gam-Anon: International fellowship for relatives and friends of compulsive gamblers. Website: gam-anon.org. Offers local meetings, online resources, and peer support.
• Online forums and chats:
  • Gambling Therapy forums - gamblingtherapy.org - includes sections specifically for family and friends.
  • Provincial or national mental health forums and peer support groups, accessible via your provincial health service website.
• Professional counseling: You may contact a psychotherapist, psychologist, or social worker with experience in addiction and family systems. In many Canadian provinces, certain services are publicly funded; consult your family doctor or a provincial mental health line for referrals.

Recommended next steps for families

• Protect finances: Separate bank accounts where appropriate, limit shared credit, and avoid co-signing loans that may be used for gambling. Consider speaking to a financial advisor or credit counselor about debt management.
• Encourage formal help: Suggest that the person contacts a gambling helpline, books an appointment with a mental health professional, or uses blocking tools and self-exclusion on freshbet-ca.com.
• Take care of yourself: Supporting someone with an addiction can be emotionally exhausting. Make time for your own activities, seek personal counseling if needed, and do not hesitate to call provincial helplines even if you are not the gambler.

Operator's Commitment

Fresh Casino, operated by Galaktika N.V. (Scharlooweg 39, Willemstad, Curaçao, registration number 140803) with payment processing support from Unionstar Limited in Cyprus, is committed to promoting responsible gaming for all Canadian users of freshbet-ca.com (excluding Ontario). This commitment is integrated into our internal policies, risk monitoring systems, and staff training procedures.

Internal risk checks and behavior monitoring

• Account and transaction analysis: We may monitor deposit patterns, bet sizes, frequency of play, and use of bonuses to identify unusual or potentially risky behavior (such as very frequent deposits, repeated attempts to reverse withdrawals, or extended play sessions without breaks).
• Automated alerts: Our systems may generate alerts if certain pre-defined thresholds are exceeded (for example, rapid escalation of spending or repeated failed deposit attempts), indicating a possible loss of control.
• Manual review: In some cases, our responsible gaming or compliance team may manually review an account to assess whether additional protections (such as limit suggestions, temporary restrictions, or a self-exclusion proposal) are appropriate.

Proactive communication with players

• Informational messages: If risk patterns are detected, we may send non-intrusive messages via e-mail (including to the address used for your account) or on-site notifications reminding you of available responsible gaming tools and the risks associated with excessive gambling.
• Direct contact in high-risk situations: In more serious cases, our support team may attempt to contact you using the contact details you provided (e.g., e-mail [email protected] as a point of outgoing communication or any telephone number on file) to:
  • Discuss your gambling behavior in a respectful and confidential manner;
  • Offer to implement limits, Time-Out, or self-exclusion;
  • Recommend contacting professional support services.
• Interventions and restrictions: Where we reasonably believe that your gambling poses a significant risk of harm, we may, at our discretion and in line with our terms and Curaçao licensing obligations:
  • Apply or lower deposit or loss limits;
  • Temporarily suspend your account pending a risk assessment;
  • Enforce self-exclusion or account closure, particularly where you have clearly requested help or shown signs of severe addiction.

Data protection and legal framework: All risk monitoring is conducted in accordance with our Privacy Policy (https://fresh.casino/en/risks/privacy-policy), AML and KYC obligations (https://fresh.casino/en/risks/aml-policy), and applicable Curaçao and international data protection standards. For Canadian players, we aim to respect relevant privacy and consumer protection principles; however, please note that freshbet-ca.com is operated under Curaçao jurisdiction and not under a Canadian provincial gaming license.

Updates

Responsible gaming standards and legal requirements evolve over time, both in Curaçao and in Canada. Fresh Casino on freshbet-ca.com will update this page when there are significant changes to our responsible gaming tools, internal procedures, or applicable regulatory guidance.

How you will be informed about changes

• Website notifications: When material changes are made to this Responsible Gaming page or to our related policies (for example, terms and conditions, bonus terms, privacy policy), we may display banners, pop-up notifications, or highlighted messages on the website.
• E-mail communication: If the changes materially affect your rights or obligations as a player, we may send an e-mail to the address registered on your account (for example from [email protected]) summarizing the main updates and linking to the full text.
• Policy documents: You can always consult the current versions of our policies at:
  • Terms and Conditions: https://fresh.casino/en/risks/terms-and-conditions
  • Bonus Terms: https://fresh.casino/en/risks/bonus-terms
  • Privacy Policy and Cookies: https://fresh.casino/en/risks/privacy-policy
  • Responsible Gaming: https://fresh.casino/en/risks/responsible-gaming

Date of last update: This Responsible Gaming page for Fresh Casino on freshbet-ca.com was last updated on 11 March 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, consider self-exclusion, or provide feedback on our protective tools, you can contact our support team or the responsible gaming function using the details below.

• E-mail (Responsible Gaming / Support): [email protected]
• Telephone: A dedicated telephone number for responsible gaming inquiries is not specified at this time. If a support phone line is introduced, details will be published on this page and on https://freshbet-ca.com.

Feedback and support request form

You may submit a written request or feedback regarding self-control, limits, or support through:

• Account messaging: Where available, log in to your freshbet-ca.com account, open the "Support" or "Help" section, and use the internal messaging or live chat feature to send your request. Clearly indicate that it relates to responsible gaming.
• E-mail request: Send an e-mail to [email protected] with the subject line "Responsible Gaming Request (Canada)" and include:
  • Your full name and registered e-mail address;
  • Your username or account ID, if known;
  • The specific assistance you seek (e.g., deposit limit change, Time-Out, self-exclusion, information on tools);
  • Any relevant details about your gambling behavior that may help us assess risk and offer appropriate protections.

We will handle your request as soon as reasonably possible, in accordance with our internal procedures, Curaçao licensing requirements, and our commitment to the safety and well-being of all players using freshbet-ca.com from Canada.