Terms & Conditions
Definitions
OBSERVE: This section clarifies key terms used throughout the Terms to avoid ambiguity and ensure legal certainty for Canadian users.
EXPAND: Terms must reflect the actual corporate structure (Galaktika N.V. and Unionstar Limited), offshore licensing (Curaçao), and CA "grey market" context (non-Ontario Canada). Definitions must support bonus rules, KYC/AML controls, and dispute processes.
REFLECT: The following definitions apply unless the context clearly requires otherwise:
- Operator: Galaktika N.V., a company registered in Curaçao with registration number 140803, having its address at Scharlooweg 39, Willemstad, Curaçao, and, where applicable for payment processing, its subsidiary Unionstar Limited, registration number HE 356131, Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus. References to "we", "us" or "our" mean the Operator.
- Site: The website located at https://freshbet-ca.com and any mobile or other applications or mirror domains through which Fresh Casino services are offered to users in Canada (excluding Ontario).
- Brand / Service Name: "Fresh Casino", the Canadian-facing version of the online casino services provided via the Site.
- User: Any natural person who accesses the Site, with or without creating an Account.
- Player: A User who has successfully registered an Account on the Site and participates in gambling activities.
- Account: A unique account created by a Player on the Site for the purpose of accessing and using the gambling and related services.
- Bet / Wager: Any stake of real money, or where expressly allowed Bonus Funds, placed by a Player on a game or event offered on the Site.
- Balance: The total amount of funds held in a Player's Account at any given time, including Real Money Funds and, where applicable, Bonus Funds.
- Real Money Funds: Deposited funds and winnings derived from such funds that are withdrawable subject to these Terms and any applicable verification checks.
- Bonus: Any promotional value (such as bonus funds, free spins, cashback, or similar benefits) credited to a Player's Account under a promotion, loyalty program, or other offer.
- Bonus Funds: The portion of a Player's Balance consisting of Bonuses and any winnings derived from them that are subject to specific wagering or other conditions.
- Wagering Requirements: The total amount that must be wagered using Bonus Funds (and, where specified, Real Money Funds) before Bonus Funds and associated winnings become withdrawable.
- KYC (Know Your Customer): Identity verification procedures performed by the Operator, including the collection and review of identification and financial documents, in accordance with AML and responsible gambling obligations.
- AML (Anti-Money Laundering) Procedures: Measures applied by the Operator to prevent money laundering, terrorist financing, fraud, or other prohibited activities, as further described in the AML Policy.
- Games: All casino games, live dealer games, and other gambling products made available on the Site.
- Business Day: Any day other than a Saturday, Sunday, or official public holiday in Curaçao or Cyprus.
- Policies: The Privacy Policy, Bonus Terms, AML/KYC Policy, Responsible Gaming Policy, and any other rules published on the Site, as may be amended from time to time.
Account Registration
OBSERVE: Canadian players (outside Ontario) must be adults, provide accurate information, and undergo age and identity checks. Offshore operator must set clear eligibility, KYC and security duties.
EXPAND: CA provinces have strict age limits (18 or 19 depending on province). To ensure safer practice and consistent control, a minimum of 18+ is set but we may refuse accounts where local law sets 19+. KYC and AML compliance is aligned with Curaçao requirements and international standards. Password, device, and access security must be clearly allocated to the Player.
REFLECT: The following rules apply to creating and maintaining an Account:
Eligibility and Age Requirements
- Minimum age: You may register and use an Account only if you are at least 18 years old and legally permitted to participate in online gambling in your province or territory of residence in Canada. If your local law prescribes a higher minimum age (e.g. 19), you must comply with that higher age limit.
- Residency: The services are intended for Users located in Canada outside the provincially regulated Ontario market. You must not use the Site if your local law prohibits online gambling or access to offshore gambling services.
- Single Account: You may hold only one Account for Fresh Casino on freshbet-ca.com. Multiple or duplicate accounts may be closed and any bonuses voided.
Registration Process
- Account creation: To open an Account, you must complete the online registration form, providing your full legal name, date of birth, residential address, email address, and any other information requested.
- Email and contact verification: We may require you to verify your email address and/or mobile number through confirmation links or codes. Unverified contact details may restrict your access to services, promotions, or withdrawals.
- KYC documents: At any time, and in particular before processing withdrawals, we may request copies or photographic scans of:
- Government-issued photo ID (e.g. passport, driver's licence);
- Proof of address (e.g. utility bill or bank statement not older than 3 months);
- Proof of payment method ownership (e.g. redacted card copy, e-wallet screenshot); and
- Any additional documents reasonably required to verify identity, source of funds, or compliance with AML obligations.
- Refusal or closure: We may refuse registration, suspend, or close an Account where we have reason to believe that information is inaccurate, you are underage, you are located where our services are not permitted, or for AML/ responsible gambling concerns.
User Obligations and Security
- Accuracy of data: You warrant that all information provided during registration and throughout your relationship with us is true, complete, and up to date. You must promptly update any changes (e.g. address, email, payment details).
- Login security: You are solely responsible for keeping your username, password, and any other security credentials confidential. You must not disclose them to any third party or allow any other person to use your Account.
- Unauthorized access: You must notify us immediately at [email protected] if you suspect that your Account has been compromised. Until we have taken appropriate action, all activity on your Account shall be deemed to have been performed by you.
- Account use: Accounts may be used only for personal, non-commercial gambling purposes. You must not act on behalf of third parties or use your Account for any unlawful or fraudulent purpose.
Regional Compliance Note: By registering, you confirm that you are not resident in, and are not accessing the Site from, Ontario or any other jurisdiction where our services are prohibited.
Betting & Gameplay Rules
OBSERVE: This section must define how bets are placed, minimum/maximum limits, game rules hierarchy, and behaviour standards, especially in live casino and chats.
EXPAND: Canadian players require transparent information on acceptance, settlement and cancellation of bets, including handling of technical errors and time discrepancies. Live chat moderation must prohibit abuse, collusion, and promotion of illegal activity. Rules should align with Curaçao-licensed operator practice, while considering CA consumer expectations.
REFLECT: The following rules apply to all Games and betting activity on the Site:
Placing Bets
- Availability of funds: You may place a Bet only if your Account Balance contains sufficient eligible funds (Real Money Funds or, where expressly allowed, Bonus Funds). Bets placed in excess of your available Balance will not be accepted.
- Minimum and maximum stakes: Each Game displays its specific minimum and maximum Bet limits. You are responsible for reviewing these limits before placing any Bet.
- Bet confirmation: A Bet is deemed accepted once it appears in the Game history and/or on your Account transaction record following your confirmation (e.g. by pressing the "Spin", "Bet", or similar button). Once accepted, a Bet may not be cancelled or changed by you, except where expressly permitted by the Game rules or by us at our sole discretion.
- Game rules hierarchy: In the event of any conflict between these Terms and the specific rules or paytables of a Game, the latter shall prevail for the purpose of settlement of that Game.
Game Outcome and Settlement
- Randomness and fairness: The outcome of most Games is determined by a random number generator (RNG) or, in the case of live dealer Games, by physical devices (e.g. cards, wheels) operated by the game provider. Results recorded by our systems or the game provider's systems are final and binding, subject to the error provisions below.
- Time of settlement: Winnings are credited to your Account Balance immediately after the successful completion of a Game, unless technical delay occurs.
- Displayed information: Balances, histories, and other displayed information on your device are for your convenience only. In the event of any discrepancy between your device display and our server records, the server records shall prevail.
Cancellation, Errors, and Malfunctions
- Obvious errors: If, due to a technical error, malfunction, misconfiguration, or other fault, a Game operates incorrectly or displays erroneous results or paytables, we reserve the right to:
- Void or reverse affected Bets;
- Recalculate winnings on the basis of the correct rules; and/or
- Recover any overpaid amounts from your Account Balance.
- Interrupted play: If your connection is interrupted during a Game, the result may be determined by the Game provider's system. On reconnection, you may resume the Game (if possible) or review the outcome in your Game history. We are not responsible for interruptions caused by your equipment, internet connection, or service provider.
- Operator-initiated cancellations: We may cancel or void Bets where we reasonably suspect collusion, fraud, exploitation of errors, use of automated software ("bots"), or any other breach of these Terms. In such cases, we may withhold or confiscate associated winnings.
Conduct in Live Casino and Chats
- Respectful behaviour: You must behave respectfully towards other Players, dealers, and staff. Abusive, racist, sexist, hateful, harassing, or otherwise offensive language or behaviour is strictly prohibited.
- Prohibited uses: In live chat or other interactive areas you must not:
- Insult, threaten, or harass any person;
- Promote violence, discrimination, or illegal activities;
- Advertise or solicit for other services, websites, or products;
- Share personal data of yourself or others; or
- Attempt to collude with other Players or influence Game outcomes improperly.
- Moderation: We may monitor, record, and moderate chats and live interactions. We may remove content, mute you, or restrict your access to chat or Games if we consider your behaviour inappropriate or in breach of these Terms.
Regional Compliance Note: You are responsible for ensuring that your participation in any Game, and any winnings you may receive, comply with applicable laws in your province or territory of residence in Canada.
Bonus Terms
OBSERVE: Bonuses are a key area of regulatory scrutiny. Terms must clearly set out activation conditions, wagering requirements, game restrictions, time limits, and combination rules.
EXPAND: Canadian users must be able to understand, from the general Terms plus the detailed Bonus Terms page, how bonuses work, to avoid misleading marketing. We must align with best practices: no hidden conditions, clear max bet, contribution tables, and treatment of attempts to abuse bonuses. Cross-reference to the dedicated bonus terms URL is necessary.
REFLECT: This section summarises core bonus principles; specific offers may include additional conditions. In case of conflict, the specific offer and the detailed Bonus Terms prevail.
Activation and Allocation of Bonuses
- Eligibility: Bonuses may be offered at our discretion to new or existing Players who meet the advertised conditions (e.g. minimum deposit, promo code, specific Game). Some promotions may be restricted to Players from particular jurisdictions or segments.
- Activation: The conditions for activating a Bonus (such as entering a bonus code, opting in, or making a qualifying deposit) will be stated in the relevant promotional materials and on our dedicated Bonus Terms page at https://fresh.casino/en/risks/bonus-terms.
- Bonus crediting: Once activation conditions are met, the Bonus will normally be credited automatically to your Account. In some cases, manual activation through customer support may be required.
Wagering Requirements and Timeframes
- Wagering multiple: Unless otherwise stated, Bonuses are subject to wagering requirements expressed as a multiple of the Bonus amount and/or deposit amount (for example, 40x the Bonus). You must meet these requirements before Bonus Funds and associated winnings become withdrawable.
- Contribution of Games: Different Games may contribute differently towards wagering requirements. For example:
- Most slots: 100% of the wager amount;
- Table games and live casino: reduced or 0% contribution;
- Excluded Games: 0% contribution.
- Time limits: Bonuses may expire if the wagering requirements are not met within the stated period (for example, 7 - 30 days from crediting). On expiry, remaining Bonus Funds and related winnings may be forfeited.
- Maximum bet: While wagering a Bonus, a maximum allowed Bet per round or spin may apply. Bets above this limit may lead to confiscation of the Bonus and associated winnings.
Prohibited Games and Actions
- Game restrictions: Certain Games or categories may be excluded from bonus play or may have reduced contribution. Playing on excluded Games while a Bonus is active may constitute a breach of these Terms.
- Bonus abuse: You must not engage in:
- Low-risk betting strategies designed solely to meet wagering with minimal risk;
- Using multiple Accounts or collusion to gain unfair bonus advantage;
- Deposit and withdrawal patterns inconsistent with normal recreational play; or
- Any other behaviour that we reasonably consider to be bonus abuse.
- Consequences: In case of suspected abuse, we may remove Bonuses, confiscate associated winnings, and/or close or restrict your Account.
Combining Promotions
- One offer at a time: Unless expressly allowed, only one active Bonus or promotion may apply to your Account at any given time. Overlapping promotions may not be combined.
- Order of use: Where both Real Money Funds and Bonus Funds are available, we may determine the order in which they are used (for example, Real Money Funds first, then Bonus Funds).
- Changes and cancellations: We may modify, suspend, or cancel any promotion in accordance with these Terms, provided that changes do not affect Bonuses already granted in a way that is materially detrimental without reasonable notice.
Regional Compliance Note: All promotional communications targeted at Users in Canada are intended to be clear, not misleading, and to include or reference the key conditions of the offer. You should always review the full Bonus Terms before participating in any promotion.
Payments & Withdrawals
OBSERVE: This section governs deposits, withdrawals, limits, processing times, and refund conditions, as well as the link between payment processing and Unionstar Limited in Cyprus.
EXPAND: Given CA cross-border nature, special attention is needed to: permitted payment methods (cards, e-wallets, crypto where allowed), currency, AML checks, chargebacks, and responsible gambling measures. We must treat refunds of bets and bonuses consistently with game-error rules and bonus abuse rules, and make clear that bank or intermediary fees may apply.
REFLECT: The following conditions apply to all financial transactions on your Account:
Deposit Methods and Conditions
- Available methods: We may offer deposits via bank cards, e-wallets, prepaid vouchers, bank transfers, or, where permitted, cryptocurrencies, as displayed in the cashier section of your Account. Availability may vary by country, region, and payment provider.
- Processing entities: Deposits may be processed by Galaktika N.V. or by Unionstar Limited or other authorised payment agents acting on our behalf.
- Fees: We generally do not charge deposit fees; however, your bank, card issuer, or payment provider may charge its own fees, including foreign exchange or cash-advance charges, which are your responsibility.
- Deposit limits: Minimum and maximum deposit amounts per transaction or per period are displayed in the cashier. We may adjust these limits at any time and may set personalised limits based on your profile or responsible gambling considerations.
- Use of funds: Funds deposited must be used primarily for participation in Games. We may treat excessive deposit/withdrawal patterns without commensurate betting as suspicious and apply AML checks.
Withdrawals
- General rule: You may request withdrawal of your withdrawable Balance (Real Money Funds and any Bonus Funds that have met all applicable conditions) through the cashier.
- Payment route: Wherever reasonably possible, withdrawals will be made via the same method and to the same account used for deposit. We may restrict or change the withdrawal method in accordance with AML requirements and payment provider rules.
- Verification prerequisite: We may require successful completion of KYC and AML checks before processing any withdrawal, including cumulative small withdrawals.
- Processing times: We aim to review and process withdrawal requests within a reasonable timeframe (for example, within 1 - 3 Business Days), but external payment processing times vary and are outside our control.
- Limits: We may apply daily, weekly, or monthly withdrawal limits, which will be stated in the cashier or otherwise notified to you. Large withdrawals may be paid in instalments, subject to regulatory and security considerations.
- Fees for withdrawals: We reserve the right to charge a reasonable fee for withdrawals, particularly where you request an unusually high number of withdrawals within a short period, or withdraw without significant betting activity. Any such fees will be disclosed before confirmation of the transaction.
Refunds, Chargebacks, and Reversals
- Refund policy: Once a deposit has been used to place Bets, refunds are generally not possible, except where mandated by law or where a Bet is voided due to a technical error or other error attributable to us or our game providers.
- Chargebacks: If you initiate a chargeback or reversal of any payment, we may:
- Susp end or close your Account;
- Withhold or void any winnings, Bonuses, or pending withdrawals; and
- Recover outstanding amounts from your Account Balance or future deposits.
- Bonus-related funds: If a deposit giving rise to a Bonus is refunded, charged back, or reversed, we may void the corresponding Bonus and any winnings derived from it.
Regional Compliance Note: Cross-border payments may appear on your financial statements under the name of Galaktika N.V., Unionstar Limited, or another payment agent. You are responsible for complying with any tax or reporting obligations related to your gambling activity under Canadian law.
Limitation of Liability
OBSERVE: Operator must acknowledge core duties (fair operation, proper recording of results) while limiting liability for external factors and capping compensation.
EXPAND: Under general contract law principles applicable to offshore operators serving CA customers, limitations cannot exclude liability for fraud or wilful misconduct but may reasonably limit liability for indirect damages and technical failures beyond the operator's control. A standard approach is to cap liability to the amount of the relevant Bet or, at most, to a defined aggregate limit.
REFLECT: The following limitations apply to the fullest extent permitted by applicable law:
- Operator's obligations: We will:
- Provide the services with reasonable skill and care;
- Use reasonable efforts to ensure that the Games operate in accordance with their published rules and that RNGs and other mechanisms used by our providers are regularly tested for fairness; and
- Maintain reasonable safeguards for the security and integrity of our systems.
- No guarantee of uninterrupted service: We do not guarantee that the Site or Games will be uninterrupted, error-free, or available at all times. Access may be suspended or restricted due to maintenance, technical issues, or factors beyond our control (including failures of internet providers, telecommunications, equipment, or power).
- Exclusions of liability: To the maximum extent permitted by law, we are not liable for:
- Losses arising from your equipment, software, or internet connection failures;
- Attempts to use the services in breach of these Terms or applicable laws;
- Any indirect, consequential, incidental, or special damages (including loss of profit, data, or goodwill), whether based in contract, tort, or otherwise; or
- Errors or omissions in content or information displayed on your device where our server records show correct information.
- Maximum compensation: Where we are found liable in connection with a particular Bet, Game, or transaction, our maximum aggregate liability shall be limited to:
- The amount of the Bet or Wager placed and actually accepted by us in respect of such Game; or
- Where no Bet is involved, the amount of funds in your Account at the time of the event giving rise to the claim;
- Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.
Regional Compliance Note: Your statutory or mandatory rights (if any) under the laws applicable to you are not affected by this Limitation of Liability clause, to the extent such rights cannot be waived by contract.
Intellectual Property Rights
OBSERVE: This section clarifies ownership of content and software, and prohibits unauthorised use or reproduction.
EXPAND: The operator uses third-party game providers and brand assets; IP terms must cover copyrights, trademarks, databases, and software licences. Restrictions must be clear to support enforcement against scraping, copying, or reverse engineering.
REFLECT: The following applies to all intellectual property associated with the Site and services:
- Ownership: All intellectual property rights in and to the Site, including but not limited to text, graphics, logos, images, audio and video content, software, databases, and the overall look and feel, are owned by the Operator, its affiliates, or its licensors (including third-party game providers).
- Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Games for personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.
- Prohibited uses: You must not, without our prior written consent:
- Copy, reproduce, distribute, transmit, publicly display, modify, or create derivative works from any part of the Site or Games;
- Decompile, reverse engineer, disassemble, or otherwise attempt to obtain the source code of the software used in the Site or Games, except where such activities are expressly permitted by mandatory law;
- Remove, alter, or obscure any copyright, trademark, or other proprietary notices; or
- Use any automated tools (e.g. bots, crawlers, scrapers) to access or interact with the Site, except for standard search engine indexing in accordance with robots.txt.
- Trademarks: All trademarks, service marks, and trade names used on the Site are the property of their respective owners. You do not acquire any rights to such marks by accessing or using the Site.
Privacy & Data Protection
OBSERVE: This section must point users to the dedicated privacy policy and clarify that data processing is governed by that document.
EXPAND: Given cross-border processing (Curaçao and Cyprus), transparency about data handling is essential, including for Canadian players. The Privacy Policy, AML Policy, and Responsible Gaming Policy provide detailed requirements that must be incorporated by reference.
REFLECT: The following principles apply to your personal data:
- Privacy Policy: Your personal data is collected and processed in accordance with our Privacy Policy, available at https://fresh.casino/en/risks/privacy-policy, which forms an integral part of these Terms.
- Additional policies: Our AML Policy (https://fresh.casino/en/risks/aml-policy) and Responsible Gaming Policy (https://fresh.casino/en/risks/responsible-gaming) describe further how we process certain categories of data for verification, fraud prevention, and responsible gambling purposes.
- Acceptance: By using the Site and services, you acknowledge that you have read and understood the Privacy Policy and consent to our use of your data as described therein, subject to any rights you may have under applicable data protection laws.
Changes to Terms
OBSERVE: Terms must be updateable, with clear notice and user choice to stop using the Site if they disagree.
EXPAND: For an offshore operator serving a dynamic CA environment, frequent changes may be necessary due to regulatory developments, payment method changes, or product updates. A robust clause must define how updates are made, communicated, and deemed accepted.
REFLECT: The following applies to updates and amendments:
- Right to amend: We may amend these Terms and related Policies from time to time, including to reflect changes in law, regulatory requirements, product features, or business practices.
- Notification: Where changes are material, we will use reasonable efforts to notify you in advance, for example by:
- Sending an email to the address registered in your Account; and/or
- Displaying a prominent notice or banner on the Site, or requiring you to confirm acceptance on your next login.
- Effective date: Unless otherwise stated, changes take effect on the date indicated in the updated Terms. Your continued use of the Site after the effective date constitutes your acceptance of the updated Terms.
- Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Site and may request closure of your Account and withdrawal of any remaining withdrawable Balance, subject to applicable verification checks and these Terms.
Termination & Suspension
OBSERVE: This section must define when and how accounts can be blocked, suspended, or closed, and how funds are treated.
EXPAND: Grounds must cover breach of Terms, AML/KYC issues, bonus abuse, technical or legal reasons, and responsible gambling interventions. It must align with offshore regulatory expectations and provide clarity to Canadian users on notice, withdrawals and forfeiture.
REFLECT: The following rules govern suspension and termination of Accounts:
Termination by You
- Closure request: You may request closure of your Account at any time by contacting customer support at [email protected] or, where available, through the Account settings.
- Remaining funds: Upon closure, we will, subject to verification and these Terms, pay out your withdrawable Balance. Active Bonuses and associated winnings not yet meeting all conditions may be cancelled.
Suspension or Termination by Us
- Grounds for action: We may suspend or terminate your Account, in whole or in part, where we reasonably believe that:
- You have breached these Terms or any applicable Policy;
- You are underage or have provided false or misleading information;
- Your Account is associated with fraud, money laundering, terrorist financing, or other unlawful activity;
- You have engaged in bonus abuse, collusion, or use of prohibited software;
- You are located in or accessing the Site from a prohibited jurisdiction (including Ontario); or
- We are required to do so by law, regulation, court order, or competent authority.
- Effects of suspension: During suspension you may be prevented from placing Bets, receiving Bonuses, or making withdrawals. We may continue investigations and request additional information or documents.
- Effects of termination: Upon termination:
- Your right to use the Site and services ceases immediately;
- Active Bonuses and pending promotions may be voided; and
- We will, subject to investigations and legal obligations, pay out your remaining withdrawable Balance. Where funds are linked to unlawful or fraudulent activity, we may withhold them or remit them to the appropriate authorities.
Regional Compliance Note: In cases of self-exclusion or other responsible gambling measures initiated by you under our Responsible Gaming Policy, the treatment of your Account and remaining funds will follow the specific rules described in that policy.
Governing Law & Jurisdiction
OBSERVE: As an offshore operator licensed in Curaçao, the primary governing law and jurisdiction should reflect that, while acknowledging that mandatory local laws may also apply.
EXPAND: For Canadian players, disputes are typically subject to the contractual choice of law and jurisdiction, but this cannot override mandatory consumer protection or gambling laws. Arbitration may be offered, but access to courts cannot be unreasonably restricted where local law gives such rights.
REFLECT: The following applies to legal relationships arising from these Terms:
- Governing law: These Terms, their subject matter and formation (and any non-contractual disputes or claims arising out of or in connection with them) are governed by the laws of Curaçao, without prejudice to any mandatory provisions of the laws of your country of residence that may apply.
- Jurisdiction: Subject to any mandatory legal provisions to the contrary, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Site, or any services provided by us shall be submitted to the competent courts of Curaçao.
- Informal resolution: Before initiating formal proceedings, you should first contact customer support to attempt to resolve the matter informally. If your complaint is not resolved to your satisfaction, you may escalate it as described in our complaints handling procedures, if any, published on the Site.
Regional Compliance Note: Nothing in this section limits any rights you may have under mandatory consumer protection laws in Canada that may entitle you to bring proceedings in your province or territory of residence.
Contact Information
OBSERVE: This section must provide clear channels for customer and legal communications.
EXPAND: As a Curaçao-registered operator with a Cyprus payment subsidiary, we must provide at least one reliable email contact and the main corporate addresses so Canadian users can direct inquiries, complaints, or legal notices.
REFLECT: You may contact us using the following details:
Customer Support
- Email: [email protected] (primary contact for all support queries, account issues, and complaints).
- Website: https://freshbet-ca.com (official website through which Fresh Casino services are provided).
Operator and Corporate Addresses
- Operator: Galaktika N.V., registration number 140803, Scharlooweg 39, Willemstad, Curaçao (registered and licensed operator of the Site).
- Payment processing subsidiary: Unionstar Limited, registration number HE 356131, Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus (payment processing and financial operations for the platform).
For detailed regulatory and policy information, you may also consult the following pages:
- General Terms and Conditions
- Bonus Terms and Conditions
- Privacy Policy
- AML and KYC Policy
- Responsible Gaming Policy and Self-Exclusion Information
Regional Compliance Note: Communications with customer support are normally conducted in English. Where required by law, you may also have the right to receive certain information or communications in French; if you require assistance in French, please indicate this in your communication, and reasonable efforts will be made to assist you.